What if the app is crashing

iOS

If the app is freezing, crashing, or not working, please try to reinstall the app. When reinstalling the app, make sure you're logged in to the correct Apple ID account. You might need to restore your purchase when reinstalling the app on your iPhone.

Android

If the app is freezing, crashing, or not working, please try to clear the app cache and app data or reinstall the app. When reinstalling the app, make sure you're logged in to the correct Google Account.

If you have a Samsung phone you can follow this instruction - https://www.samsung.com/us/support/answer/ANS00077611/

If you have a Xiaomi phone you can follow this instruction - https://xiaomiui.net/how-to-clear-cache-on-your-android-device-5119/

Please keep in mind that some tracked routes or routes in progress could be deleted from your phone after you delete the application if they have not been synced yet.